We take your data security very seriously. All necessary measures are put in place to go above and beyond industry expectations and requirements.
Multi-level encryption ensures maximum security. At Optania, your data’s security and privacy is our priority.
Passwords are undecipherable to anyone but the user. How? They're encrypted using a hash function based on the Eksblowfish encryption algorithm.
Psylio is hosted with Amazon Web Services in Canada. We benefit from a data center and network architecture designed to meet the most demanding security requirements, the same as those of the Quebec Ministry of Health. For more information about AWS compliance, visit the AWS Compliance Programs page.
Backup copies of your data are made daily. Furthermore, a second infrastructure is also available at all times to take over in case of downtime.
Psylio provides the option to enable multi-factor authentication (MFA), which helps protect your account by using two secure validations (password and unique code), thereby strengthening security.
Third Party Service Providers
To obtain support with the delivery, maintenance, protection and improvement of our services, Psylio shares information with a small group of trusted partners, suppliers and organizations to be processed on our behalf and in accordance with our instructions, privacy policies and any privacy, security or other requirements. These companies only have access to the information necessary to provide the intended services to Psylio.
The first table below shows the third-party service providers that Psylio uses for its product, how Psylio uses their applications, and the information that is shared with or collected by these providers. The second table contains the same information, but for the providers used in our operational activities.
This list may change over time, and we will strive to keep it up to date. If you have any questions, please contact us at firstname.lastname@example.org.
Third Party Service Providers for the Psylio Product
|Amazon Web Services||https://aws.amazon.com/fr/agreement/||AWS provides Psylio with servers and document storage.||All content uploaded by users (files, images) is hosted by AWS. The application code is hosted on AWS servers. All user data and product events are stored here. All personal data written is encrypted at rest and the transfer is also encrypted.|
|Bugsnag||https://docs.bugsnag.com/legal/privacy-policy/||Bugsnag allows us to track errors and anomalies on our servers.||User-level production of server logs and product event logs.|
|Google Analytics||https://policies.google.com/privacy||Google Analytics allows us to manage and monitor user interactions.||Psylio records user event data in Google Analytics to better understand their behaviour.|
|Sendgrid||https://www.twilio.com/legal/privacy||SendGrid allows us to send updates by email.||Email addresses and other associated user-level data (e.g., name).|
|Sentry||https://sentry.io/privacy/||Sentry allows us to monitor and view our servers’ performance.||User-level production of server logs and product event logs.|
|Stripe||https://stripe.com/en-ca/privacy||We use Stripe to process online payments.||Billing information, name and address of the customer purchasing the product, type of sale, sale amount, method of payment and payment details (credit card information).|
|Zoho Desk||https://www.zoho.com/privacy.html||Zoho allows us to organize and respond to support requests. It also allows us to manage the knowledge base.||As part of the process of responding to support requests, Psylio provides Zoho Desk with the email address of teachers who submit a request and the content of these requests (e.g. bug reports). Users can also provide information directly to Zoho Desk while their support request is being responded to and while they communicate with a customer service representative.|
Third Party Service Providers for our Operations
|GSuite for Work||https://policies.google.com/privacy?hl=fr-CA||This workspace is used by Psylio for internal emails, documents, slideshows, spreadsheets, etc.||Psylio uses Google services to store its own emails and files. As part of its use of these services, Psylio may communicate personal information to Google, for example, if a user sends an email to an employee requesting support.|
|Slack||https://slack.com/intl/en-ca/trust/privacy/privacy-policy||This messaging platform is used for Psylio's internal communications and notifications.||As part of the investigation following a bug report or other support request, and the resolution of the bug where appropriate, members of the Psylio team collaborate using Slack instant messaging, and in doing so may share the email address of the person making the request and the content of the request (e.g. bug reports, other support centre request) internally.|
|Trello||https://www.trello.com/privacy/||This internal project management platform is used to organize the work done by our staff.||Trello is a work management platform that allows us to organize projects and tasks between our different teams. We use it to manage product development.|
|Zoho CRM||https://www.zoho.com/privacy.html||Zoho is used to manage and track conversations with potential and current customers.||Zoho retains copies of email exchanges and customer information, including name, email address, physical/mailing address, and organization name.|